Privacy Policy
Last updated: January 19, 2026
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You under the General Data Protection Regulation (GDPR).
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. As a company based in Ireland, We are committed to protecting Your data in compliance with EU data protection laws.
Interpretation and Definitions
Interpretation
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service or parts of our Service.
- Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Clonra.
- Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
- Country refers to: Ireland
- Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Website.
- Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Website refers to Clonra, accessible from https://clonra.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Usage Data
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device's unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies We use include beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:
- Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
- Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies | Administered by: Us
These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies | Administered by: Us
These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies | Administered by: Us
These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
Email Communications
We use the email address You provide during registration to communicate with You. We send the following types of emails:
Transactional Emails
Legal basis: Contract performance
Essential service communications including account confirmation, password resets, security alerts, and important service notifications. These emails cannot be opted out of as they are necessary for the operation of Your account.
Product Updates
Legal basis: Legitimate interest
Feature announcements, tips for using the Service, and information about improvements. You can opt out of these emails at any time using the unsubscribe link or through Your account settings.
Marketing Communications
Legal basis: Consent
Promotional content and special offers. We only send these with Your explicit consent. You can withdraw consent at any time by clicking the unsubscribe link in any marketing email.
Every non-essential email We send includes an unsubscribe link. You can also manage Your email preferences in Your account settings or by contacting Us at support@clonra.com.
Legal Basis for Processing (GDPR Article 6)
Under the GDPR, We must have a valid legal basis to process Your Personal Data. We rely on the following legal bases:
Contract Performance
Processing necessary to provide Our Service to You, manage Your account, and fulfill Our contractual obligations.
Legitimate Interests
Processing necessary for Our legitimate business interests, such as improving Our Service, ensuring security, preventing fraud, and sending You product updates. We balance these interests against Your rights and freedoms.
Consent
Where required, We obtain Your consent before processing. This includes marketing communications. You can withdraw consent at any time by contacting Us or using the unsubscribe link in Our emails.
Legal Obligation
Processing necessary to comply with applicable laws and regulations, such as tax requirements or responding to lawful requests from authorities.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
- To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- To provide You with news, special offers, and general information about other goods, services and events which We offer that are similar to those that you have already purchased or inquired about unless You have opted not to receive such information.
- To manage Your requests: To attend and manage Your requests to Us.
- For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
- For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
- With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
- For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
- With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
- With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
- With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
- With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We apply the following retention periods:
Account Data
Retained while Your account is active. Upon account deletion, Your data will be removed within 30 days, except where We are required to retain it for legal purposes.
Usage Data and Analytics
Retained for 12 months for service improvement and security purposes, then anonymized or deleted.
Email Communication Records
Retained for 3 years for legal compliance and dispute resolution.
Backups
Purged within 90 days following data deletion from Our primary systems.
We may retain certain information longer when required by law (for example, tax or accounting requirements) or to resolve disputes and enforce Our agreements.
International Data Transfers
Your information, including Personal Data, is primarily processed within the European Economic Area (EEA). However, some of Our Service Providers may be located outside the EEA.
When We transfer Personal Data outside the EEA, We ensure appropriate safeguards are in place to protect Your data in compliance with GDPR, including:
- Adequacy Decisions: Transfers to countries that the European Commission has determined provide an adequate level of data protection.
- Standard Contractual Clauses (SCCs): EU-approved contractual terms that bind recipients to protect Your data to EU standards.
- EU-US Data Privacy Framework: For transfers to certified US organizations under the Data Privacy Framework.
You may request a copy of the safeguards We use for international transfers by contacting Us at support@clonra.com.
Your Rights Under GDPR
Under the General Data Protection Regulation, You have the following rights regarding Your Personal Data:
Right of Access (Article 15)
You have the right to request a copy of the Personal Data We hold about You, along with information about how We process it.
Right to Rectification (Article 16)
You have the right to request correction of inaccurate Personal Data or completion of incomplete data.
Right to Erasure (Article 17)
You have the right to request deletion of Your Personal Data in certain circumstances, such as when the data is no longer necessary for its original purpose.
Right to Restrict Processing (Article 18)
You have the right to request that We limit the processing of Your Personal Data in certain circumstances.
Right to Data Portability (Article 20)
You have the right to receive Your Personal Data in a structured, commonly used, machine-readable format and to transmit it to another controller.
Right to Object (Article 21)
You have the right to object to processing of Your Personal Data based on legitimate interests or for direct marketing purposes.
Rights Related to Automated Decision-Making (Article 22)
You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects.
To exercise any of these rights, please contact Us at support@clonra.com. We will respond to Your request within 30 days. You may also manage certain data directly through Your account settings.
Please note that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Right to Lodge a Complaint
If You believe We have not handled Your Personal Data properly or have infringed Your rights under GDPR, You have the right to lodge a complaint with a supervisory authority.
As We are based in Ireland, Our lead supervisory authority is the Irish Data Protection Commission:
Data Protection Commission (Ireland)
- Website: www.dataprotection.ie
- Email: info@dataprotection.ie
- Address: 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
You may also lodge a complaint with the supervisory authority in Your country of residence if You are located in the EU/EEA.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise Your data protection rights, You can contact us:
- By email: support@clonra.com
We aim to respond to all data protection requests within 30 days.